Fix install issues
Perform one of the methods below if you encounter installation issues using the EXE / MSI files on Windows 10 or Windows 11 devices. Sample issues include launching the EXE / MSI files and encountering the following:
- The "You have new apps that can open this type of file" notification appears
- The installer does not start, or ends prematurely
Reinstall the App Installer
Updating the App Installer usually resolves most of the issues related to running the EXE or MSI installation file. The App Installer ships as part of Windows and is a required component in installing apps. To verify if the target device already has App Installer, open a PowerShell window and type the following:
Get-AppxPackage Microsoft.DesktopAppInstaller
If the target device does not have App Installer, perform one of the methods below.
Reinstall via MS Store
If you already have the Microsoft Store installed and have verified that the Microsoft Store on the target device launches properly, use the Microsoft Store to reinstall App Installer.
- Launch the Microsoft Store.
- Perform one of the following:
- Search for App Installer
- Go directly to this page:
- Click Install or Get or Reinstall.
Remove via Powershell
If the Microsoft Store does not open properly on the target device, or if the system environment is corrupted, use PowerShell to remove the current App Installer first before attempting to reinstall again.
- Launch PowerShell as a System Administrator.
- Type the following command, then press enter.
Get-AppxPackage -AllUsers Microsoft.DesktopAppInstaller | Remove-AppxPackage
- Afterwards, go back to the Microsoft Store.
- Reinstall the App Installer again.
Install via WinGet
If you are not able to install the App Installer via the Microsoft Store, use WinGet as an alternative. WinGet is the built-in package manager that comes installed with Windows 11. If App Installer has been removed, this will re-download and install the latest version.
- Launch PowerShell as a System Administrator.
- Type the following command, then press enter.
winget install --id Microsoft.DesktopAppInstaller -e
- Allow some time for the process to complete.
- Once done, go back to the Microsoft Store.
- Try reinstalling the App Installer again.
On some corporate or school devices, Microsoft Store / winget might be blocked by IT administrators. You may need to contact your IT department for assistance.
Download the bundle
Another option is to download the App Installer bundle directly, then use PowerShell to install it locally. For information on how to download the App installer, refer to the article below:
Once you have the download ready, proceed with the following steps:
- Launch PowerShell as a System Administrator.
- Type the following command, then press enter.
Add-AppxPackage -Path "C:\path\to\downloaded\AppInstaller_2024xxxxx.msixbundle"
- Allow some time for the process to complete.
- Once done, go back to the Microsoft Store.
- Try reinstalling the App Installer again.
If installation reports dependency issues, download the required Microsoft.VCLibs and Microsoft.UI.Xaml framework packages first, then install together using Add-AppxPackage.
Verify installation
After the installation is complete, verify that the updated AppInstaller.exe file is in the following location:
%LOCALAPPDATA%\Microsoft\WindowsApps\AppInstaller.exe
Perform one of the following to verify successful installation:
- Open a Run window and type AppInstaller.exe in the input path, or
- Type AppInstaller.exe in a command line window
Once you have verified that the App Installer was successfully updated, try running the myViewBoard 3.0 EXE / MSI installer again. The installer should now complete the process without issues.
Deploy the MSI file
You can also try deploying the MSI file to the target device. Note that this method is for mass deployment or silent installs of the MSI file. To perform a deployment, follow the steps outlined on the articles below:
Install via the MS Store
If the EXE / MSI file still does not start or aborts prematurely, you can try installing the myViewBoard app directly from the Microsoft store.